Shipping—From Our Hands to Your Doorstep, With Care

At Upsell, we understand that shopping online isn’t just about convenience — it’s about trust. You want your package to arrive safely, quickly, and just as expected. That’s why we’ve built a shipping experience designed around reliability, flexibility, and satisfaction.

Whether you’re a seller fulfilling orders or a buyer eagerly waiting for that parcel, our shipping methods are made to deliver peace of mind along with your product.

1. Shipping Methods: Choose What Works for You

We offer two efficient shipping methods tailored to meet your delivery needs:

Shipped by Local Seller (3–5 Workdays)

This option allows individual sellers on Upsell to manage delivery themselves — ideal for nearby customers or community-based sellers.

Here’s what to expect:

• Delivery Time: 3 to 5 working days (depending on location and seller availability)
• Direct Contact: Sellers may reach out personally to coordinate delivery, ensuring a smoother, more customized experience
• Cash on Delivery (COD): Available in select regions
• Community Connection: This method supports small, local businesses and fosters trust between buyers and sellers

Shipped by Upsell (1–5 Workdays)

For buyers who prefer a professional, streamlined experience, this method is the most reliable.

What makes it different?

• We handle everything: From pickup at the seller’s location to doorstep delivery
• Faster delivery: Orders typically arrive within 1 to 5 working days, depending on your location
• Secure packaging: Every product is carefully packed to avoid damage
• Real-time tracking: Get updates at every step from our trusted logistics partners
• Customer support: Our team is available to address concerns, reroute deliveries, or answer questions

2. Processing and Fulfillment

• Orders are processed within 24 to 48 hours (excluding weekends and public holidays)
• Once dispatched, you’ll receive a tracking number and delivery details via email or SMS
• Please ensure your contact and delivery info are accurate to avoid delays

3. Where Do We Deliver?

• Currently, Upsell delivers across Kenya, including towns and peri-urban areas
• We’re working behind the scenes to expand into nationwide and international shipping — stay tuned

4. What About Shipping Fees?

• Shipping charges vary based on:
  • Your location
  • The selected shipping method
  • The size and weight of your order
• All applicable delivery fees are shown at checkout — no hidden costs

5. Missed Delivery? We’ve Got You

If you're unavailable during the first delivery attempt:

• Our courier may reschedule or try again
• You might be asked to confirm a nearby pickup point for convenience 

Your Satisfaction Is Our Delivery Promise

At Upsell, we’re not just delivering parcels — we’re delivering trust, joy, and connection between sellers and buyers.

From your first click to the moment you open your package, we want you to feel confident, cared for, and satisfied. Because when you shop with us, you’re part of something bigger — a community that values quality, speed, and transparency.

Your order matters. Your time matters. And your experience is our priority.